Returns and Exchanges

After ordering, if you are unhappy with your order in any way then the items can be returned or exchanged hassle-free (excluding personalised or custom items).

Please contact us via email within 14 days of receiving your order for an exchange or full refund.

To organise your return, please simply contact us on




  • Returns outside the standard 14 day window will only be accepted at our discretion.
  • All returns should be sent back to us in the original packaging provided.  The item(s) should be returned unworn and in perfect condition.  Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
  • If your item is received faulty or damaged then we will exchange it for a new undamaged item (stock permitting).  
  • When you contact us about your return you will receive a RMA number.  You will need to include this in your package when you return it to us.  Any returns without a RMA number will not be accepted.
  • Returns will be credited to the original payment method.  Any original shipping charges will not ordinarily be refunded.
  • If you need any further assistance, please do not hesitate to get in touch by emailing

Once you have contacted us to arrange your return please send to the following address:

Cribstar Returns
Unit 43 Waterside Trading Centre
Trumpers Way
W7 2QD
United Kingdom